ATTACHMENT TO REGULATIONS
“RETURNS AND COMPLAINTS”
§ 1
Right to Withdraw. Return of Products and Purchase Price
- The Consumer has the right to withdraw from the Agreement without providing any reason within 14 days from the day of receipt of the Goods.
- To withdraw from the Agreement, the Consumer must send a statement of withdrawal to the Seller within 14 days from the day of receipt of the Goods. The Consumer may use the standard withdrawal form attached to this document.
- The Consumer is obliged to return the Goods within 14 days from the day they withdrew from the Agreement.
- The return of the Goods should be made by sending the Goods packed in an envelope, plastic wrap, or carton.
- The returned Goods must be sent to the following address: Palarnia Kawy Mateusz Wysocki, ul. Dębowa 4, 08-106 Zbuczyn.
- Failure to comply with the above recommendations will be a basis for the Seller to refuse the return of the Goods.
- The Seller reserves the right to refuse acceptance of Goods sent with cash on delivery or the "e-parcel" service.
- The Seller reserves the right to refuse acceptance of Goods that show visible signs of use.
- The refund of payments made by the Consumer in connection with the Agreement from which the Consumer has withdrawn will be made within 14 days from the day of receiving the Consumer’s withdrawal statement, using the same payment method used by the Consumer. If the Consumer made a transfer directly to the Seller's bank account, the refund will be made to the bank account number provided in the form filled out by the Consumer.
- The direct costs of returning the Goods to the Seller are borne by the Consumer.
- The Seller may withhold the refund of payments received from the Consumer until the Goods are returned or the Consumer provides proof of their return, whichever event occurs first.
- The right to withdraw from a distance Agreement does not apply to the Consumer in relation to agreements:
- where the subject of the service is a non-prefabricated Good, produced according to the Consumer’s specifications or serving to meet their individualized needs;
- where the subject of the service is a Good that deteriorates quickly or has a short shelf life;
- where the subject of the service is a Good delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the package was opened after receipt of the Good.
- The Seller, after receiving the returned Goods, will inform the Buyer within 14 days about the acceptance of the returned Goods.
§ 2
Complaints of Goods
- The Seller is obliged to deliver to the Buyer a product free from defects.
- The Seller is liable to the Buyer if the sold product has a physical or legal defect.
- If the Buyer finds a defect in the Goods, they should inform the Seller, specifying their claim related to the identified defect.
- The Buyer can contact the Seller by traditional mail or by electronic mail.
- Complaint claims are considered based on the proof of purchase presented by the Buyer.
- In the complaint, the Buyer should indicate:
- a description of the defect (optionally a photo of the damaged Goods),
- the requested way of resolving the complaint,
- the Buyer’s contact details (name, surname, address, email address).
- The Seller reserves the right to ask the Buyer for additional information if the information provided by the Buyer is incomplete and the complaint cannot be processed.
- The Buyer will be informed about the way the complaint is handled electronically by sending a message to the Buyer’s email address provided in the complaint, or in the absence of such an address, to the Buyer’s postal address.
- The details regarding the Seller’s warranty for defects are regulated by the provisions of the Civil Code.
- The Seller is not responsible for the non-conformity of the Consumer Goods with the Agreement if the Buyer knew or, reasonably assessing, should have known about this non-conformity.
- In the case of a sales Agreement concluded with a Buyer who is not a Consumer, based on Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for defects of the Goods is excluded to the extent permitted by applicable law. This exclusion is ineffective in the case of fraudulent concealment of a defect by us.
WITHDRAWAL FORM TEMPLATE
Palarnia Kawy Mateusz Wysocki, ul. Dębowa 4, 08-106 Zbuczyn
email: info@wysocki.coffee
I, the undersigned, hereby inform about the withdrawal from the sale agreement of the following Goods:
……………………………………………………………………………………………………………………………………………
(name, quantity of Goods packages)
Date of receipt of the Goods by the Consumer:
……………………………………………………………………………………………………………………………………………
Consumer’s name, surname, and delivery address:
……………………………………………………………………………………………………………………………………………
Bank account number for the refund of the payment:
……………………………………………………………………………………………………………………………………………
The account number should be provided only if you agree to receive the refund via bank transfer.
Do not fill in if the payment for the order was made electronically or by card.
Signature and date
………………………………………………………
The data controller is Mateusz Wysocki conducting business under the company name Palarnia Kawy Mateusz Wysocki, ul. Dębowa 4, 08-106 Zbuczyn, NIP: 8212581951, REGON: 147377392. The purpose of processing personal data included in the withdrawal form is to execute the right of withdrawal, and the legal basis for processing is Article 6(1)(c) of the GDPR. You have the right to request access, rectification, restriction of processing, deletion, transfer of your personal data, as well as the right to object and to lodge a complaint with the supervisory authority.
